Telecaller
- Full time
- Kismatpur, Hyderabad, Telangana, India View on Map
- @Astra 01 Fitness Studio posted 1 month ago
- Posted : February 7, 2025 -Accepting applications
- Salary: ₹12,000.00 - ₹15,000.00 / Monthly
- View(s) 37
Job Detail
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Job ID 339315
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Offered Salary 1000
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Career Level Others
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Experience 1 year
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Gender Any
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Industry Management
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Qualifications 12th pass
Job Description
A Telecaller is a professional who handles inbound and outbound phone calls for various purposes, such as customer service, sales, and market research. Here’s a detailed description of the role:
Responsibilities:
- Outbound Calls: Make calls to potential customers to generate leads, sell products, or offer services.
- Inbound Calls: Handle incoming calls from customers, addressing their inquiries, resolving issues, and providing information.
- Customer Engagement: Build and maintain positive relationships with customers by providing excellent service and support.
- Data Entry: Record customer information and call details accurately in the company’s database.
- Follow-Up: Conduct follow-up calls to ensure customer satisfaction and maintain customer relationships.
- Sales Targets: Meet or exceed sales targets and quotas set by the company.
- Market Research: Gather information from customers to identify trends and insights that can inform business strategies.
- Product Knowledge: Stay updated on the company’s products, services, and promotions to provide accurate information to customers.
Skills and Qualifications:
- Communication Skills: Excellent verbal communication skills to effectively interact with customers.
- Persuasion Skills: Ability to persuade and influence customers to achieve sales targets.
- Problem-Solving: Strong problem-solving skills to address customer concerns and provide satisfactory solutions.
- Patience and Resilience: Patience and resilience to handle challenging customer interactions and repetitive tasks.
- Computer Literacy: Proficiency in using computers and CRM software for data entry and call management.
- Listening Skills: Active listening skills to understand customer needs and respond appropriately.
Required skills
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