Captain
- Full time
- Adarsh Nagar Amb 177203 View on Map
- @Basant Amb posted 1 month ago
- Posted : January 30, 2025 -Accepting applications
- Salary: ₹15,000.00 - ₹18,000.00 / Monthly
- View(s) 30
Job Detail
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Job ID 342451
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Male
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Industry Food
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Qualifications 12th pass
Job Description
Hotel Captain – The Leader of Hospitality Excellence
A hotel captain, also known as a restaurant captain or front-of-house captain, is a key figure in the hospitality industry. They are responsible for managing the front-of-house operations, ensuring that guests receive exceptional service and have a memorable dining experience. The role requires a blend of leadership, customer service, and operational skills.
Key Responsibilities:
Guest Interaction: Greeting guests upon arrival and ensuring they feel welcomed and valued. The hotel captain often handles reservations, assigns tables, and assists guests with seating arrangements.
Staff Management: Overseeing the waitstaff and other front-of-house employees, ensuring they provide excellent service. This includes training new staff, conducting performance evaluations, and maintaining a positive work environment.
Coordination with Kitchen: Working closely with the kitchen staff to ensure smooth operations. This involves communicating orders, managing timing, and addressing any issues that may arise during service.
Customer Service: Addressing guest complaints and resolving any issues promptly and professionally. The hotel captain is responsible for ensuring guest satisfaction and handling any feedback or concerns.
Menu Knowledge: Having a thorough understanding of the menu, including ingredients, preparation methods, and potential allergens. They provide recommendations and answer any questions guests may have about the menu.
Service Standards: Ensuring that all service standards are met, including proper table settings, food presentation, and adherence to hygiene and safety protocols.
Sales and Marketing: Promoting special offers, events, and promotions to guests. The hotel captain may also gather feedback from guests to improve service and menu offerings.
Inventory Management: Overseeing inventory levels, ordering supplies, and ensuring that the kitchen is well-stocked with necessary ingredients and equipment.
Team Leadership: Leading by example and fostering a collaborative team environment. The hotel captain encourages problem-solving and empowers staff to provide exceptional service.
Skills and Qualities:
Leadership: Strong leadership skills to manage and motivate the front-of-house team.
Customer Service: Exceptional customer service skills to ensure guest satisfaction.
Communication: Clear and effective communication with both guests and staff.
Attention to Detail: Ensuring that all aspects of service meet high standards.
Problem-Solving: Ability to address and resolve issues quickly and efficiently.
Adaptability: Flexibility to handle various situations and adapt to changing circumstances.
Physical Stamina: The role often involves long hours on their feet and the ability to handle physically demanding tasks.
Career Path: Many hotel captains start their careers in entry-level positions, such as waitstaff or hosts, gaining experience and developing their skills. With dedication and additional training, they can advance to supervisory roles and eventually become hotel captains. Some may pursue further education in hospitality management to enhance their career prospects.
Importance in the Hospitality Industry: Hotel captains play a crucial role in the success of any dining establishment. Their leadership and customer service skills ensure that guests have a positive dining experience, which can lead to repeat business and positive reviews. They are responsible for creating a welcoming atmosphere and maintaining high standards of service, making them indispensable to the hospitality industry.
Required skills
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