Captain
- Full time
- 21c, main dasa road, Najafgarh, New delhi, India, 110043 View on Map
- @Om Bakery Restaurant posted 4 weeks ago
- Posted : February 11, 2025 -Accepting applications
- Salary: ₹15,000.00 - ₹21,000.00 / Monthly
- View(s) 26
Job Detail
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Job ID 339232
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Offered Salary 1000
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Career Level Executive
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Experience 1 year
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Gender Male
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Industry Food
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Qualifications Degree Bachelor
Job Description
The Restaurant Captain is responsible for supervising the dining area, coordinating the waitstaff, and ensuring a seamless dining experience for guests. This role requires strong leadership skills, exceptional customer service, and the ability to handle various tasks efficiently.
Key Responsibilities:
- Supervision and Coordination:
- Oversee the daily operations of the dining area and ensure smooth service.
- Assign duties to the waitstaff and monitor their performance.
- Coordinate with the kitchen staff to ensure timely and accurate delivery of orders.
- Customer Service:
- Greet and welcome guests, escort them to their tables, and present menus.
- Address guest inquiries, take orders, and make recommendations based on customer preferences.
- Ensure that guests receive prompt and courteous service throughout their dining experience.
- Handle special requests, dietary requirements, and any complaints or issues that arise.
- Order Management:
- Ensure that orders are accurately taken and relayed to the kitchen staff.
- Monitor the progress of orders and ensure they are served promptly.
- Oversee table settings, ensure that tables are set correctly, and maintain the cleanliness of the dining area.
- Training and Development:
- Train new waitstaff and provide ongoing training to existing staff on service standards and procedures.
- Conduct regular briefings with the waitstaff to discuss service improvements and address any issues.
- Lead by example and motivate the team to deliver exceptional service.
- Quality Control:
- Monitor the quality of food and beverages served to guests.
- Ensure that all dishes meet the restaurant’s presentation and quality standards.
- Conduct regular inspections of the dining area to ensure it meets health and safety regulations.
- Administrative Duties:
- Maintain accurate records of reservations, guest preferences, and any special requests.
- Assist with inventory management and order supplies as needed.
- Prepare reports on service performance and guest feedback for management review.
Qualifications:
- Previous experience as a waiter/waitress with a strong track record of providing excellent customer service.
- Proven leadership skills and experience in supervising a team.
- Exceptional communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and a customer-focused attitude.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Knowledge of food safety and sanitation regulations.
Required skills
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