Telecaller
- Full time
- View on Map
- @Aysha Consultancy posted 3 months ago
- Posted : January 18, 2025 -Accepting applications
- Salary: ₹7,000.00 - ₹11,000.00 / Monthly
- View(s) 43
Job Detail
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Job ID 339358
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Any
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Industry Management
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Qualifications 12th pass
Job Description
Effective Communication and Customer Interaction
A Tele caller plays a crucial role in communication and customer service for a company. They are responsible for reaching out to potential or existing customers over the phone to promote products or services, conduct surveys, or gather information.
Key Responsibilities:
- Outbound Calls: Making phone calls to potential or existing customers to promote products, services, or offers.
- Customer Service: Addressing customer inquiries, resolving complaints, and providing information about products or services.
- Data Collection: Gathering and updating customer information in the company’s database.
- Sales Promotion: Persuading customers to purchase products or services by providing detailed and compelling information.
- Survey Conducting: Conducting surveys or market research to gather feedback and insights from customers.
- Follow-Up: Following up with customers to ensure satisfaction and address any additional needs.
Skills and Qualifications:
- Effective Communication: Clear and concise verbal communication skills to convey information effectively.
- Persuasion: Ability to persuade and convince customers to take desired actions.
- Active Listening: Attentively listening to customer concerns and addressing them appropriately.
- Patience and Empathy: Showing patience and empathy while dealing with customer complaints or issues.
- Technical Proficiency: Familiarity with telecommunication tools and customer relationship management (CRM) software.
- Time Management: Managing time efficiently to handle multiple calls and tasks.
- Problem-Solving: Quickly identifying and resolving customer issues or concerns.
Telecallers are essential in building and maintaining strong customer relationships, ensuring customer satisfaction, and driving sales for a company. They contribute significantly to the company’s overall communication strategy and customer outreach efforts.
Required skills
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